Contact

Brisbane Airport Corporation

If you have any feedback or questions regarding aircraft noise or flight paths, you can contact a member of the team by completing the form below.

Alternatively, you can call 1800 737 075 (free call, Mon - Fri 8.30am to 5.00pm excl. public holidays).

This feedback will be logged by Brisbane Airport Corporation and shared with Airservices Australia.

Brisbane Airport Corporation Pty Ltd (BAC) will collect your personal information when you submit this form. BAC will share your personal information with our service provider Consultation Manager who support us to provide this service, and Airservices Australia, who are responsible for the Brisbane airspace. BAC is committed to protecting your privacy and will deal with your personal information in accordance with our Privacy Policy.

Ground running noise, general feedback about Brisbane Airport or assistance to use the flight path tool.

Airservices Australia

If your enquiry is in relation to a specific aircraft noise event, or you wish to make a formal complaint, please contact Airservices Australia.

Airservices Australia is Australia's air navigation service provider. They are responsible for Australia's airspace management, flight paths, providing noise information and managing complaints.

Airservices Australia manages complaints and enquiries about aircraft noise and operations through their dedicated Noise Complaints and Information Service (NCIS).

You can lodge a complaint or make an enquiry:

  • Directly via Webtrak
  • Tel: 1800 802 584 freecall 9am-10 am & 2pm-4 pm Sydney time Tuesday – Thursday (excluding public holidays)
  • Mail: Noise Complaints and Information Service, PO Box 211, Mascot, NSW, 1460
  • Fill out an online form

Aircraft Noise Ombudsman

The ANO is independent of Airservices Australia executive management structures, reporting directly to the Airservices Board on performance in regards to aircraft noise management matters.

The ANO has been established to conduct independent administrative reviews of Airservices and how it handles aircraft noise-related activities, such as the management of complaints / enquiries, community consultation processes and the presentation and distribution of aircraft noise-related information.

Complaints must be first lodged through the Airservices NCIS, referred to above. If you are not satisfied with the way your complaint was handled, your complaint can be lodged with the ANO:

Civil Aviation Safety Authority (CASA)

International Civil Aviation Organization (ICAO)