Contact

Airservices Australia

If your enquiry is in relation to flight paths, aircraft noise, or you wish to make a formal complaint, please contact Airservices Australia.

Airservices Australia is the body that manages all commercial air traffic control in Australia. They are responsible for Australia's airspace management, flight paths, providing noise information and managing complaints.

Airservices Australia manages complaints and enquiries about aircraft noise and operations through their dedicated Noise Complaints and Information Service (NCIS).

You can lodge a complaint or make an enquiry:

  • Directly via Webtrak
  • Tel: 1800 802 584 freecall 9 am - 10 am & 2 pm - 4 pm Sydney time Tuesday – Thursday (excluding public holidays)
  • Mail: Noise Complaints and Information Service, PO Box 211, Mascot, NSW, 1460
  • Fill out an online form

Brisbane Airport Corporation

To give general feedback about Brisbane Airport or for assistance using the flight path tool:

Aircraft Noise Ombudsman

The ANO is independent of Airservices Australia executive management structures, reporting directly to the Airservices Board on performance in regards to aircraft noise management matters.

The ANO has been established to conduct independent administrative reviews of Airservices and how it handles aircraft noise-related activities, such as the management of complaints / enquiries, community consultation processes and the presentation and distribution of aircraft noise-related information.

Complaints must be first lodged through the Airservices NCIS, referred to above. If you are not satisfied with the way your complaint was handled, your complaint can be lodged with the ANO:

Civil Aviation Safety Authority (CASA)

International Civil Aviation Organization (ICAO)