Contact
Brisbane Airport Corporation
If you have any feedback or questions regarding aircraft noise or flight paths, you can contact a member of the team by completing the form below.
Alternatively, you can call 1800 737 075 (free call, Mon - Fri 8.30am to 5.00pm excl. public holidays).
This feedback will be logged by Brisbane Airport Corporation and shared with Airservices Australia.
Ground running noise, general feedback about Brisbane Airport or assistance to use the flight path tool.
- Tel: 07 3406 3000 (Monday - Friday 9am-5pm excluding public holidays)
- Fill out an online form
Airservices Australia
If your enquiry is in relation to a specific aircraft noise event, or you wish to make a formal complaint, please contact Airservices Australia.
Airservices Australia is Australia's air navigation service provider. They are responsible for Australia's airspace management, flight paths, providing noise information and managing complaints.
Airservices Australia manages complaints and enquiries about aircraft noise and operations through their dedicated Noise Complaints and Information Service (NCIS).
You can lodge a complaint or make an enquiry:
- Directly via Webtrak
- Tel: 1800 802 584 (free call - Monday - Friday 9am-5pm excluding public holidays)
- Mail: Noise Complaints and Information Service, PO Box 211, Mascot, NSW, 1460
- Fill out an online form
Aircraft Noise Ombudsman
The ANO is independent of Airservices Australia executive management structures, reporting directly to the Airservices Board on performance in regards to aircraft noise management matters.
The ANO has been established to conduct independent administrative reviews of Airservices and how it handles aircraft noise-related activities, such as the management of complaints / enquiries, community consultation processes and the presentation and distribution of aircraft noise-related information.
Complaints must be first lodged through the Airservices NCIS, referred to above. If you are not satisfied with the way your complaint was handled, your complaint can be lodged with the ANO:
- Fill out an online form
- Tel: 1800 266 040 (toll free)
- Mail: Aircraft Noise Ombudsman, GPO Box 1985, Canberra City, ACT 2601
- Email ano@ano.gov.au
Civil Aviation Safety Authority (CASA)
- Web: visit website
International Civil Aviation Organization (ICAO)
- Web: visit website